Workforce and Knowledge Management
The Challenge
One of the largest energy suppliers in the United States found itself at a high risk in its ability to find and hire sufficient levels of qualified workers to meet its immediate and long-term needs, leading to significant increases in safety incidents.
The firm’s executive team selected Interliance to design a workforce and knowledge management strategy…
Background
How We Helped
We developed a comprehensive workforce and knowledge management strategy that guided the company through transformation of critical functions and drastically reduced training lead-times and lost revenue due to human error
Performed a holistic workforce capability development assessment and identified risks, issues, and opportunities across several key areas:
- Knowledge Management
- Strategic Management & Governance
- Curriculum Development, Management, and Delivery
- Testing and Qualifications
- Program Management and Infrastructure
- Developed and aligned workforce management strategy with key stakeholders
- Developed strategic and operational performance metrics
- Re-chartered a steering committee to design the program
- Performed a functional and organizational assessment to determine the optimal future-state organizational structure
Performed the “boots on the ground” analyses of all high-risk areas across the organization, including:
- Training Programs
- Staff Loading Requirements
- Hiring Plans and Staffing Strategy
- Workforce and Impact Analyses
- Job Progression Strategy
- Plant Applicability
- Existing Documentation Evaluations
- Knowledge Transfer Strategy
- Developed optimized processes and training manuals, maps & strategy
- Created multi-year training plan
- Implemented “Train the Trainer” and success measurement programs
- Developed job progression, staffing, and knowledge transfer strategies
- Coordinated changes to union agreements
- Analyzed program success and five-year budget impact
Our Results in 24 Months
In just two years of Interliance Energy support, our client was able to reduce injuries, improve employee retention, and save over $50M in lost revenue.
