The Challenge

    One of the largest energy suppliers in the United States found itself at a high risk in its ability to find and hire sufficient levels of qualified workers to meet its immediate and long-term needs, leading to significant increases in safety incidents.

    The firm’s executive team selected Interliance to design a workforce and knowledge management strategy…


    Workforce development program lacked clear vision, direction, and metrics
    Imminent loss of skills in the workforce due to a limited supply of skilled workers and pending retirements of high-value employees
    Annual unplanned outages across the seven plants totaled 1,600 – amounting to $212M in lost revenue
    50% of these outages were directly attributable to avoidable human errors

    How We Helped

    We developed a comprehensive workforce and knowledge management strategy that guided the company through transformation of critical functions and drastically reduced training lead-times and lost revenue due to human error

    Capability Assessment

    Performed a holistic workforce capability development assessment and identified risks, issues, and opportunities across several key areas:

    • Knowledge Management
    • Strategic Management & Governance
    • Curriculum Development, Management, and Delivery
    • Testing and Qualifications
    • Program Management and Infrastructure
    Program Development
    • Developed and aligned workforce management strategy with key stakeholders
    • Developed strategic and operational performance metrics
    • Re-chartered a steering committee to design the program
    • Performed a functional and organizational assessment to determine the optimal future-state organizational structure
    Detailed Analysis

    Performed the “boots on the ground” analyses of all high-risk areas across the organization, including:

    • Training Programs
    • Staff Loading Requirements
    • Hiring Plans and Staffing Strategy
    • Workforce and Impact Analyses
    • Job Progression Strategy
    • Plant Applicability
    • Existing Documentation Evaluations
    • Knowledge Transfer Strategy
    • Developed optimized processes and training manuals, maps & strategy
    • Created multi-year training plan
    • Implemented “Train the Trainer” and success measurement programs
    • Developed job progression, staffing, and knowledge transfer strategies
    • Coordinated changes to union agreements
    • Analyzed program success and five-year budget impact

    Our Results in 24 Months

    In just two years of Interliance Energy support, our client was able to reduce injuries, improve employee retention, and save over $50M in lost revenue.

    Lost Revenue Reduction
    Annual Salary Savings
    Unplanned Outages
    Recordable Injuries
    Headcount Reduction
    Onboarding Costs

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