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    A privately held BPO service provider that, with Interliance support, has strategically transformed its organization and realized a $550M value growth in 3 years.

    Casesadvisory, business optimization, business planning & strategy, operational support

    The Challenge

    A PE investor acquired a privately-held service firm
    Historically, the company experienced a stable annual EBITDA growth of 9%, but the investor’s exit strategy called for an accelerated trajectory
    In order to meet its new objectives, the company had to efficiently transform itself from a mid-market provider focused solely on daily operations into a sophisticated profit- and growth-driven enterprise

    The newly appointed CEO selected Interliance to help him meet this challenge…

    How We Did It

    Using our proven methodology, we developed and executed an overall strategy and critical initiatives to accelerate revenue, diversify the service portfolio, optimize margins, and reduce operating costs

    Initial Assessment
    Though an in-depth review of the organization, competitors, and served markets we established a new comprehensive view of the organization

    Our assessment equipped the leadership with a new view: while the company was successful in many ways, there were many opportunities to shore up operational and market underperformance

    Strategic Foundation
    We facilitated the executive management team to define the organization’s strategic goals, risks, operational opportunities, and growth opportunities

    Simultaneously, we established a company-wide metrics program that provided the first accurate insight of baseline performance for management

    Roadmap Development
    Distilling the new insights and strategic directions, we develop the organizations first strategic plan with actionable initiatives to transform the organizations efficiency and growth potential

    Along with the new strategic roadmap, we established a clear business case that allowed leadership to effectively communicate and instill confidence in their path to their investors

    Strategic Execution
    Working in multiple capacities from hands-on implementation (staff and capability augmentation) to advisory roles, we worked with the organization to successfully execute their initiative roadmap

    Through each execution, we strengthened their internal team and created new capabilities throughout the organization

    Operational Results

    Processing Volume
    Unit Process Cost
    Error and Rework Rates
    Service Delivery Speed

    Financial Results

    Revenue
    Gross Profit
    EBITDA
    Exit Value
    The Interliance Team was instrumental in developing a management system with the robust tools needed to support our organization
    VP QHSE Operations
    Global Response Organization
    Interliance’s integrated response management systems were crucial in allowing our well control provider to execute a successful outcome to this catastrophe
    VP, QHSE
    Global Well Safety Company
    I've worked with all of the top consulting names before, but nobody delivered real results for me like Interliance. They don't make plans that go in binders on a shelf, they gave me a realistic strategy and supported us in every step of execution.
    CEO
    International BPO Provider

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